This leading Canadian bank is one of the country’s largest financial institutions with a net worth of approximately $120 billion. It boasts a vast workforce of over 80,000 employees and is a prominent player in the banking and financial services industry, offering a wide range of retail, commercial, and investment banking solutions.
Employees benefiting from the app
User satisfaction rate
Positive user reviews
Tickets managed daily
The challenge
The bank needed a robust and secure mobile application to enhance their internal workflow and streamline essential tasks. The primary goals were to improve ticket management, assignment delegation, meeting scheduling, and daily messaging within a secure and user-friendly environment. Ensuring the highest standards of security and seamless integration with the bank’s private Mobile Device Management (MDM) system was paramount.
What did
AST do
In collaboration with the bank, AST developed a cutting-edge Concierge app tailored to enhance the bank’s internal workflow and optimize daily operations.
App Development
- Ticket Management: The app streamlined ticket management and assignment delegation, providing a seamless and efficient platform for handling daily tasks.
- Meeting Scheduling: The app included meeting scheduling capabilities, allowing team members to coordinate and manage appointments with ease.
- Daily Messaging: Real-time messaging features facilitated communication and collaboration among staff, ensuring everyone stayed connected and informed.
- Security Integration: The solution was hosted on the bank’s private Mobile Device Management (MDM) system, ensuring sensitive information remained protected and accessible only to authorized personnel. This secure environment fostered trust and efficiency within the organization.
Innovative Solutions
- User-Centric Design: Developed with a focus on usability, ensuring the app was intuitive and easy to navigate for all users.
- Enhanced Collaboration: Provided features that significantly enhanced collaboration and communication among staff
- Cutting-Edge Technology: Utilized the latest technology to deliver a secure and efficient platform for internal workflow management
The Results
- 80,000+ employees benefiting from the app
- 99% user satisfaction rate
- 1,500+ positive user reviews
- 5,000+ tickets managed daily
- Official recognition from the bank for enhancing internal operations
Our collaboration with the bank on the Concierge app exemplifies our commitment to developing transformative solutions that positively impact businesses. The app’s streamlined ticket management, assignment delegation, meeting scheduling, and daily messaging capabilities showcase our technical expertise and dedication to innovation. This project not only improved efficiency and collaboration within the bank but also enhanced overall productivity and performance.
As we continue to innovate and push the boundaries of technology, we are dedicated to delivering solutions that empower businesses to achieve their goals. If you’re looking for a partner to craft custom solutions that streamline your business processes and enhance collaboration, look no further. Partner with us, and let’s create transformative solutions together.
